Did you know half of your customers are either Neutral or Dissatisfied?

Did you know Customers pay up to 11% premium for GOOD Customer Service?

Do you know 74% of people who experience BAD Customer Service will tell 4 or more people about it?

YOU CANNOT AFFORD TO HAVE YOUR STAFF UNEQUIPPED!

Stephen Caunter of the ANZ National Bank gave a 1.5hr presentation on his views on Customer Service, who is to blame and what to do about it. It was a great work shop full of interesting stories and gems of information.